Double Vision Frequently Asked Questions!


General Usage

What are the benefits of using Double Vision?

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Double Vision allows you to view video at a custom transparency while you work in other applications.

This is great for:

  • Maintaining your full screen real-estate without putting windows beside eachother and being forced to watch in tiny little windows.
  • Keep articles and web pages visible to read while you work on projects, and while you wait for items to load etc.
  • Watching tutorials while you perform the steps and lessons.
  • Browser-based video-conferencing while you work.
  • Watching video without being obvious to those in your workspace.

Can I watch Netflix movies using Double Vision?

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Absolutely!

Netflix has their own 'Movie Player' which is not compatible with Double Vision. Luckily, they have recently allowed people to start watching streaming movies using a 'Silverlight Player'. You can opt-in to the Silverlight player at the following address: http://www.Netflix.com/silverlightoptin. After opting in, you will need to download and install Silverlight (it's fast!) then re-start Double Vision.

Can I browse the web with Double Vision?

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Absolutely!

Just like using a normal web-browser, you can surf your favorite websites just like always. You can check the news, sports scores, stock tickers or whatever else, with or without video. Meanwhile, the entire time you can set the transparency level to allow you to 'work through' the websites.

Can I watch local videos (on my computer) using Double Vision?

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Double Vision allows you to watch local video transparently just like online video. The requirement is that the local video files must be in FLV (Flash Video) format. Files that are not in "FLV" format (.mpeg, .mp4, .avi, .mov, etc) will first have to be converted to FLV format. This is due to those formats not supporting alpha channel control that Double Vision uses to make things become transparent.

Don't worry, Double Vision has compiled a list of several free FLV conversion appliations. Click here to view.

Is there a Getting Started Tutorial?

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Yes, you can view the tutorial in a few ways:

  • When you first run Double Vision, you will be asked to step through it.
  • From the Double Vision player, click the "Help" Menu and choose "Getting Started".

Upgrade / Purchase Information

Is Double Vision Free?

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Starting with version 3.0, Double Vision has shipped as two versions. Double Vision Lite is completely free and supported with advertising. Double Vision Pro is a paid version but is ad-free, and has additional features added to it (snap it, skinnable). When you first install, you get Double Vision Pro for free for 21 trial days before the program converts to Double Vision Lite. Learn more about the differences between the two Double Vision versions.

What does my upgrade to Double Vision Pro get me?

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View all of the new features from version 2, 3 Lite, and 3 Pro. You also get technical support for the major version release lifespan. So for 3.0, all subversions will be supported (3.01, 3.2).

In addition, you get 3 activation codes!

What does it mean to have 3 activation keys?

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One purchase of Double Vision 3.0 Pro gets you the ability to install and run Double Vision Pro on 3 different computers. We realize our users enjoy Double Vision at home and at work. Have a friend who might enjoy it? Give one of your codes to them!

How long is my activation code good for?

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  • Each code can be used only once.
  • Unused codes do not expire, so if you don't use it right away, it will still be good.
  • Codes do not span major release versions (version 3.xx vs. 4.xx).

Can I transfer an activation code from one computer to another?

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There is no ability to transfer a code once entered so make sure to use it on the computer you want. However each purchase includes 3 activation codes so if you upgrade to a new computer at some point, you can use one of your other codes on the new computer.

How do I upgrade to 3.0 Pro

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There are multiple ways to upgrade to 3.0 Pro at any time...
    • Click the Status Bar at the bottom of the Double Vision browser where it says, "CLICK HERE to upgrade to Double Vision Pro".
    • Each time you close the Double Vision browser in Lite mode or Trial mode, a window appears that gives you the opportunity to upgrade your version to pro. Click the "Don't have an Activation Key CLICK HERE!" link. You can also click here to upgrade.
  2. You are then presented options to make your purchase.
  3. After completion of your order, you will be given 3 activation codes to upgrade your Double Vision software
  4. Menu "Help" / "Enter Activation Key"

What are the purchase options for Double Vision 3.0 Pro?

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We offer 3 purchase options to upgrade to Double Vision 3.0 Pro.
  • Trial Pay - Buy another Trial Pay product and get Double Vision Pro for free!
  • PayPal
  • Major Credit Cards

    • Click here to choose!

How can I extend my Pro Trial with Facebook?

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Enjoying your free 21 day trial of Double Vision Pro? Want to extend it a little longer before you purchase
  • Trial Pay - Buy another Trial Pay product and get Double Vision Pro for free!
  • PayPal
  • Major Credit Cards

    • Click here to choose!

Technical Info & Support

Why does Hulu auto-full screen give a 404 error?

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Due to code and page name changes on the Hulu.com website, version 1.0 of Double Vision causes the "auto-full screen mode" to fail for Hulu videos. This problem was fixed in version 2.0. Why are you still using version 1.0 anyway?? Download Double Vision 2.0!

What are the system requirements for Double Vision?

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Double Vision requires Windows 2000, XP, Vista or Windows 7 - (32bit or 64bit). 1.0 GB RAM recomended. 3.0 MB disk space.

Does Double Vision work on a MAC?

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No, Double Vision is only available for Windows operating systems.

Here are a couple MAC programs that offer similar features...

Trans Lucy - Watch transparent video Trans-Lucy on Download.com

SetAlphaValue - Set transparency level on any window http://setalphavalue.en.softonic.com/mac

How can I get sound back after coming back from 'Quick Hide' mode?

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For those of you using Windows 2000 or XP, the way that 'Quick Hide' mode works is by lowering your volume level down to 0. The problem is that in Double Vision Version 1.0, when you restore Double Vision from quick hide mode, the volume is still set at 0. To fix this, you will need to go into your Sound settings and raise the volume back. Double Vision 2.0 fixes the problem although it still seems to happen in rare instances. Users running Vista and Windows 7 do not have this problem.

XP Sound Image

Why can't I view Flash files when I run a 64bit OS and Double Vision 1.0?

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Some 64bit OS users have reported cases where Flash Player does not work when they run Double Vision 1.0. This is due to Adobe not offering a 64bit Flash player yet.

Have no fear though! current versions of Double Vision have addressed this and come highly recommended.

Why is the Progress Bar not accurate when converting videos?

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The progress bar is only a very rough estimate on remaining time. It is there to give you some sort of idea how much longer you have until the conversion is complete but it is by no means exact.

Why does the video player have problems playing converted DVDs?

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We have done extensive testing on this issue and it seems that no Flash Video Player currently available can handle full length converted movies perfectly. You may find that the time scroller cannot be moved and other issues that caused because the video files are so large that come from converted DVD movies. This will only improve as technology improves.

Miscellaneous

Can I make suggestions to improve Double Vision?

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Definitely! Help us make Double Vision better.

Please visit our Feedback Forum to contribute improvements, comments, suggestions, or (hopefully not) any bugs you may encounter.

Can I sponsor or advertise with Double Vision

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Yes. We offer competitively priced and high-exposure advertising spots on our portal webpage. Please visit our advertising page for more information.

Can I donate to Double Vision development?

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Yes!

In addition to, or in leiu of, purchasing the Pro Version, we accept donations to help 'support the cause'!

This allows us to buy more burritos and pizza to feed the programming team as they continue to improve the application. Thanks!

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For more information on getting started and tips, please visit our Support Forum.